Terms & Conditions

1. Introduction

Welcome to Planeta De Cafe LLC ("we", "our", or "us"). By using our website and services, you agree to the following terms and conditions. If you disagree with any of these terms, please refrain from using our site.

2. Privacy Policy

Your privacy is important to us. For more information about how we handle user data, please refer to our Privacy Policy.

3. Products and Services

We offer premium, eco-friendly Puerto Rican coffee and related merchandise. All products are subject to availability, and we reserve the right to modify or discontinue any product at any time without prior notice.

4. Order Processing and Shipping

We take 2 to 5 business days to process orders, after which items are shipped based on the delivery method chosen. Shipping times and costs may vary. Once an order is shipped, we will provide tracking information, if applicable.

5. Returns and Refunds

We do not offer returns or exchanges unless a product arrives damaged or incorrect. In such cases, please contact us within one week of delivery for a possible solution. Any approved refunds will be processed to the original payment method.

6. International Orders

International orders may be subject to customs duties and fees, which are the responsibility of the buyer. We do not have control over these charges and cannot predict their amount.

7. Limitation of Liability

Planeta De Cafe LLC is not liable for any direct, indirect, or consequential damages arising out of the use or inability to use our products or services.

8. Intellectual Property

All content on our website, including but not limited to text, images, and logos, is the property of Planeta De Cafe LLC and is protected by copyright laws.

9. Changes to the Terms

We reserve the right to modify these terms and conditions at any time. Your continued use of our site following any changes signifies your acceptance of the updated terms.

10. Governing Law

These terms and conditions are governed by and interpreted according to the laws of the jurisdiction where Planeta De Cafe LLC is established.

11. Contact Us

For any questions or concerns regarding these terms and conditions, please contact us at info@planetadecafe.com.